Online Order Shipping
What shipping options do you offer?
We offer standard, expedited, and express shipping options. Shipping times and costs vary based on location and order size.
How long does it take to process and ship my order?
Orders are typically processed within 1 business days. Delivery times depend on the selected shipping method and your location.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can track your shipment through our website or the carrier's site.
Do you ship internationally?
urrently, we only ship within the United States. International shipping options are available upon using a freight forwarder.
What should I do if my order is delayed?
If your order is delayed beyond the expected delivery timeframe, please contact our customer service team for assistance.
HCan I change my shipping address after placing an order?
Shipping addresses can only be changed before the order is processed. Contact customer support immediately if you need to update your address.
What if my package is lost or stolen?
If your package is lost or stolen, please reach out to our support team as soon as possible. We will investigate the issue and work to resolve it.
Do you offer free shipping?
Free shipping may be available on select orders based on order size and location. Check our promotions page for current offers.
Can I pick up my online order in-store?
Yes! We offer in-store pickup for select items. Choose the "In-Store Pickup" option at checkout and wait for confirmation before arriving.
Bulk Freight Shipping
Do you offer bulk freight shipping for large orders?
Yes, we offer freight shipping for bulk orders. Freight shipping is ideal for pallet-sized or large-volume purchases.
How are freight shipping costs calculated?
Freight shipping costs are based on order weight, dimensions, delivery location, and carrier rates. Contact us for a quote.
How long does freight shipping take?
reight orders typically take 2 to 3 business days for processing and delivery, depending on the destination and carrier availability.
Do I need a loading dock or forklift for bulk freight delivery?
For large shipments, a loading dock or forklift is recommended. If you require liftgate service, please let us know in advance.
Can I schedule a specific delivery date for my bulk order?
Yes, we can coordinate a preferred delivery date with our freight carriers. Contact customer support to arrange scheduling.
What happens if my freight order arrives damaged?
Please inspect your delivery upon arrival. If there is any damage, note it on the delivery receipt and contact us immediately.
Do you ship bulk orders to residential addresses?
Bulk freight shipments are typically delivered to commercial addresses. Residential delivery is not available.
Can I return or exchange a bulk order?
Bulk orders are subject to different return policies. Please contact our support team for eligibility and return options.
